General Information

There are 3 types of telephones in use on campus.

1. Analog Phones

Analog Phones have a standard number pad. Analog phones come in either beige or black. These are the standard phones on campus and are free to departments.

Students living in Urness, Mortensen, Anderson or Luther Hall, have an analog phone.

2. Digital Display Phones

Digital Display Phones have a display showing the current date and time but use standard phone wiring instead to make and receive calls. They have a single or double row of keys on the right side on the keypad and are usually beige in color.

There are a limited number of digital lines on campus and departments must pay for these phones.

3. Internet Protocol (IP) Phones

Like a computer, IP phones use the internet to make and receive calls.  IP phones are currently in use in the Oren Gateway Center and Lindell Library.

We have manuals for using Nortel branded phones and for using Avaya branded phones.


Augsburg uses Call Pilot from Nortel Networks to provide voicemail service to campus phones.

We have an easy step by step voicemail guide and a more detailed voicemail manual.

Long Distance Call

If you are a student see this page.

If you are a faculty or staff member, your phone may already have long distance calling enabled. If so, simply dial 9 + 1 + Area Code + Number. If your phone does not have long distance enabled, you will hear a fast busy tone and you must use an Authorization Code.

Q: How do I use an Authorization Code?
A: Dial 866 + Authorization Code + 9 + 1 + Area Code + Number.

Q: How do I get an Authorization Code?
A: Contact your LFC.

Directory Assistance

For on-campus assistance, dial 0. For local directory information, dial 9 + 0 and for directory information outside the local calling area, dial 9 + 00 . Calling directory assistance other than on-campus requires long distance access.

Q: How do I make an International Call?
Dial 9 + 011 + Country Code + City Code + Number.

Using an authorization code, dial 866 + Authorization Code + 9 + 011 + Country Code + City Code + Number.

Using ACUS service, Dial 9 + 011 + Country Code + City Code + Number + Personal Security Code.