{"id":6,"date":"2012-09-11T16:54:16","date_gmt":"2012-09-11T16:54:16","guid":{"rendered":"http:\/\/sites.augsburg.edu\/techdesk\/?page_id=6"},"modified":"2025-11-21T14:28:31","modified_gmt":"2025-11-21T14:28:31","slug":"home","status":"publish","type":"page","link":"https:\/\/sites.augsburg.edu\/techdesk\/","title":{"rendered":"Tech Desk"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-13\" title=\"techdesk_main\" src=\"http:\/\/sites.augsburg.edu\/techdesk\/files\/2012\/09\/techdesk_main.jpg\" alt=\"\" width=\"302\" height=\"161\" \/>The TechDesk is part of the Information Technology Department and the central point of contact for student technology information. We are here to support and encourage Augsburg students in their use of technology, in their academic work and beyond.<\/p>\n<p><a class=\"button\" href=\"contact-us\">Hours and Service Information<\/a><\/p>\n<table>\n<tbody>\n<tr valign=\"top\">\n<td><strong>Remote Resources<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/sites.augsburg.edu\/it\/services-we-provide\/student-access-to-computing-resources\/\">Student Access to Laptops and Internet<\/a><\/li>\n<li><a href=\"https:\/\/sites.augsburg.edu\/it\/get-help\/work-remotely\/\">Working Remotely<\/a><\/li>\n<li><a href=\"https:\/\/docs.google.com\/document\/d\/1J3hvKT7Iy1KKW9TkIJ7vw6_JHOzjGzWAJ3l-KvlTp90\/edit#heading=h.2k69cpqmtd8s\">Zoom Help<\/a><\/li>\n<\/ul>\n<\/td>\n<td><strong>WiFi Issue Reporting<\/strong><\/p>\n<p><a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSeRRADJNFtht8H0chr__j2SjXPqb20LM5ttdT_JVBVQtrOriA\/viewform?usp=sf_link\">Report an on-campus WiFi issue here.<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Frequently Requested Info<\/h2>\n<p><a title=\"Augsburg AI Tools\" href=\"https:\/\/go.augsburg.edu\/aitools\">Augsburg-provided AI Tools<\/a> &#8212; safer AI tools and tips for use<\/p>\n<p><a title=\"How to connect with Zoom\" href=\"http:\/\/go.augsburg.edu\/zoomhowto\">How to connect with Zoom<\/a> &#8212; with your Augsburg credentials<\/p>\n<p><a href=\"https:\/\/zoom.us\/docs\/doc\/Student%20Tips%20for%20Participating%20in%20Online%20Learning.pdf\">Tips for Participating in a Zoom session<\/a> &#8212; Helpful tips<\/p>\n<p><a title=\"Free Microsoft Office\" href=\"http:\/\/go.augsburg.edu\/freemsoffice\">Free Microsoft Office<\/a> &#8212; with your Augsburg email address<\/p>\n<p><a title=\"activate my account\" href=\"\/techdesk\/account-activation\/\">Activate my Account<\/a> &#8212; for new and re-admitted students<\/p>\n<p><a href=\"https:\/\/support.augsburg.edu\/support\/index.php?\/Knowledgebase\/List\/Index\/6\">Wireless Help<\/a> &#8212; connect to the campus-wide wireless network<\/p>\n<p><a href=\"https:\/\/support.augsburg.edu\/support\/index.php?\/default_import\/Knowledgebase\/Article\/View\/144\/0\/using-remote-desktop-connection-for-windows-and-mac-facultystaffstudents\">Remote Lab<\/a> &#8212; access to software installed on our labs from your own computer<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The TechDesk is part of the Information Technology Department and the central point of contact for student technology information. We are here to support and encourage Augsburg students in their use of technology, in their academic work and beyond. Hours and Service Information Remote Resources Student Access to Laptops and Internet Working Remotely Zoom Help &hellip; <a href=\"https:\/\/sites.augsburg.edu\/techdesk\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Tech Desk&#8221;<\/span><\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sites.augsburg.edu\/techdesk\/wp-json\/wp\/v2\/pages\/6","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sites.augsburg.edu\/techdesk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sites.augsburg.edu\/techdesk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sites.augsburg.edu\/techdesk\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/sites.augsburg.edu\/techdesk\/wp-json\/wp\/v2\/comments?post=6"}],"version-history":[{"count":69,"href":"https:\/\/sites.augsburg.edu\/techdesk\/wp-json\/wp\/v2\/pages\/6\/revisions"}],"predecessor-version":[{"id":360,"href":"https:\/\/sites.augsburg.edu\/techdesk\/wp-json\/wp\/v2\/pages\/6\/revisions\/360"}],"wp:attachment":[{"href":"https:\/\/sites.augsburg.edu\/techdesk\/wp-json\/wp\/v2\/media?parent=6"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}